There is no limit to the number of tissue boxes you can order for each design –the
per oval limit is 999, but to order more, simply add the same design as a new line
item, and request another quantity, up to an additional 999. However, for larger
orders (Usually 150 or more) you may be contacted by a Consumer Service Representative
in order to confirm the details of your order and requested design, prior to us
completing the transaction.
How much does it cost?
A personalised Kleenex® Oval tissue box costs just £5.99. The shipping
cost is calculated in the shopping basket. Please view our
Pricing & Shipping page
for details and instructions related to shipping costs.
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Is there a discount for large or bulk orders?
We are happy to offer a special discount for orders totaling more than 500 tissue
boxes. Please view our
Pricing & Shipping page for details and instructions related to bulk
orders.
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I am interested in a refund – is that possible?
Because your Kleenex® Brand Oval tissue boxes are personalised just the way you
designed them, and orders are processed quickly, we are not able to offer any returns,
refunds, or cancellations. Please see our
Refund Policy for more details.
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Can I place an order if I live outside of the United Kingdom?
At this time we can only offer this product in the UK. We plan to expand in the
near future. Please check back periodically as we roll out this great product to
more of the world!
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How long will it take for me to receive my order?
Once we receive your order, it takes approximately 7-10 working days to review your
design (view our
Acceptable Content Guidelines
for more on that topic), print your
Kleenex® Oval tissue box and deliver to your home. For large orders (over 100 ovals)
please allow for 7-12 working days to deliver your order to your home. Please view
our Pricing
& Shipping page for details and instructions related to shipping
costs.
Please be sure to include all information in your shipping addresses, such as flat
or suite numbers. Shipping requests cannot be changed after an order has been placed
and is in process.
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How can I check the status of my order?
To check the status of your order, simply click on "Contact Us " and request the
status of your order, your request will be answered within one working day.
From your account, select the “Order History” option to view a list of all of your
orders (current or past). You will then have the option to “View Details” for any
order, which will include the Order Details, Delivery Summary, and Payment Summary.
Under “Delivery Summary” you will see the name, shipping address, and method of
delivery you selected. If the package was sent by UPS (Ground or Air), a tracking
number is provided. Click on this tracking number to view details of delivery status
on the UPS Web site.
If your order was sent by US Postal Service Parcel Post, no tracking information
is available and your order history will display the term “MAIL”.
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Are there step-by-step instructions for placing an order?
Most orders will follow these steps:
- After choosing “Add to Basket” for the first time, you’ll be prompted to create
a MyKleenexTissue.co.uk account. This will ensure your ordering information remains
secure, and allow you to log-in on subsequent visits to view order status, retrieve
saved designs, and manage your account information.
- After creating your site account, you will be prompted to review your Oval design
on the “Design Confirmation” page. This step will ensure that your design is just
the way you want it, and provides an opportunity to review for acceptable content.
You will also be asked to accept certain terms and conditions guaranteeing that
you have not violated the terms of usage for any licensed images or logos that you
do not have the right to use. View our
Acceptable Content Guidelines
for more on this topic.
- On the following “Shopping Basket” page, you’ll provide the number of tissue boxes
you wish to order for each design in your basket. You may also remove a design at
this point or make any final edits or changes to your designs.
- Providing your “Shipping Information” is next. For first time orders, you will need
to fill in the shipping address (or addresses, if you wish to send different tissue
boxes to different recipients). If you have a promotion or discount code, you’ll
be able to add it to your order on this page as well. Note that only one code is
acceptable per order. Returning registered users placing subsequent orders will
be able to simply pick an address or addresses saved in your account “Address Book”.
Please be sure you include
all shipping information, especially flat, apartment, suite, or unit
numbers if they are applicable! Shipping addresses cannot be changed after an order
has been placed through the Web site.
- If you are sending to multiple addresses, the next step (“Deliver to Multiple Addresses”)
is when you will assign the specific addresses you’ve provided to each of the designs
you are ordering. You may also change the number of tissue boxes ordered at this
point as well.
- On the “Finalise Your Order” page, you will be presented with a complete summary
of your order. Your shipping charge and despatch method will be indicated. In addition,
any discount applied based on your promotional discount code will be indicated.
Beneath the order summary you will be asked to check the box to agree to the terms
and conditions of MyKleenexTissue.co.uk and click the “finalise” button to access
the payment page where you will be prompted to provide your credit/debit card information.
Clicking on “Make A Payment” is the final step in placing your order.
- The next and final page is your Order Confirmation and includes
your order number.
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What is the minimum/maximum number of tissue boxes that I can order?
The minimum order is one tissue box. However, shipping charges are based on weight,
so if you think you may want more Oval tissue boxes, it’s cheaper to order several
Oval tissue boxes at once instead of making several, individual orders for Oval
tissue boxes one at a time.
There is no limit to the number of tissue boxes you can order for each design –the
per oval limit is 999, but to order more, simply add the same design as a new line
item, and request another quantity, up to an additional 999. However, for larger
orders (usually 150 or more) you may be contacted by a Consumer Service Representative
in order to confirm the details of your order and requested design, prior to us
completing the transaction.
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Can I have the same design shipped to more than one address?
Yes, we can deliver your custom designed Oval tissue boxes to different addresses.
Just use the “Enter Another Address” feature on the Shipping Information page in
the checkout process.
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Do you ship internationally?
At this time we only ship within the UK, including Channel islands. For our purpose the UK includes England, Northern Ireland, Scotland, Wales and all BFPO addresses
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What can I do if my credit card is not accepted at Checkout on the site?
The most common issue is that the information as entered does not match the credit/debit
card information on file – please make sure your name and address match your credit
card/debit card information exactly. Your name must be entered exactly as it appears
on your card and billing statement. If you continue to encounter problems, please
contact your credit card service centre for additional information regarding placing
orders on Web sites with your card. We can also assure you that your credit card
information will be handled in a safe and secure manner on MyKleenexTissue.co.uk.
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How do I place an order for a design that I previously ordered?
Once you have accessed your account on our Web site, you can select “Saved Designs”
to view a list of all previously saved and ordered designs. Choose from either “Saved”
or “Ordered” and click on the design you want. Complete your order by previewing
the design and continue using the “Add to Basket” function.
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Is it possible to include a gift card with my order?
While we do not have a selection or personalized cards or messages available, every
order sent includes a full color mailer –
click here to view a sample of what this looks like.
No billing information is included with your shipments. However, the shipping carton
does include a packing list with a picture of each design, the quantity ordered,
the invoice number, the shipping method, and the carrier (UPS or USPS). Also included
is the name of the person who ordered the cartons plus the ship to name and address.
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Can I start an order now and complete it later?
Yes – orders may be saved without completing the process through final payment.
Just make sure to save your design to your account before you exit or leave the
site. The next time you visit MyKleenexTissue.co.uk, just sign in to your account,
select the design you were working on, and proceed to the design canvas tool to
complete. From there you may order the design or choose to share it with friends
and family.
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I want to correct or cancel my order – how can I do that?
Because your Kleenex® Brand Oval tissue boxes are personalised just the way
you designed them, and orders are processed quickly, we are not able to offer any
returns, refunds, or cancellations. Be sure to follow these simple steps to insure
that your order is just the way you want it prior to checking out:
Take your time to check for spelling errors or typos.
Use the provided guidelines to centre and position items where you want them.
Know that if something doesn’t display in the design tool area or that if it runs
off the screen, that it will not be printed.
Be sure to use the “3D Preview” tool to see what your “flat” design will look like
when it is printed and “wrapped” around the Oval tissue box shape.
Make sure that the quality of the photos or personal artwork you are adding is acceptable
before you add it to your design – our Oval design tool and the quality of the final
product will only be as good as the quality of your original elements. If your original
photo is not of a very good quality, the Web site or Oval printing process is not
going to make it any better.
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Are there certain kinds of pictures or messages that you will not print?
Yes – the Kleenex® Brand stands for family values and we will not print any
picture, image, or text message that is in conflict with those values. In
addition, we value our Kleenex® Brand trademark and so we want to value and
respect other companies’ trademarks as well – by not printing or reproducing
them without their permission. For your designs, this means that we ask you not
to use any photo, image, or text that has clearly recognized logos, trademarks,
licensed characters, celebrity images, etc., that you do not have the rights or
clearance to use. For more details regarding acceptable content, review our
Acceptable Content guidelines.
If you wish to produce a design that contains a logo that you own or have written
permission to use, please save your design and
There is no limit to the number of tissue boxes you can order for each design –the
per oval limit is 999, but to order more, simply add the same design as a new line
item, and request another quantity, up to an additional 999. However, for larger
orders (usually 150 or more) you may be contacted by a Consumer Service Representative
in order to confirm the details of your order and requested design, prior to us
completing the transaction.
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Can I use my customised tissue box to promote a cause or political point of view?
Kimberly-Clark has operations in 37 countries around the world and sells its products
in more than 150. More than one quarter of the world’s population, or about 1.3
billion people, use our products each year. As a matter of policy, we do not involve
ourselves, our products, or our brands in the politics of any country –rather our
mission is to provide high quality products to improve people’s lives and well being.
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I don’t have a scanner – can I just send you my picture or photograph?
Because we don’t want to risk potentially losing your picture, we only accept pictures
electronically via this Web site that have been added using our unique Oval design
tool. If you only have a physical photo that you wish to use, you may want to try
a local copy centre. Most copy centres offer this affordable service, you will allow
you to use their scanning equipment for a small hourly fee.
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How do I centre my picture(s) on the Oval?
The design canvas tool provides a number of helpful elements to aid in centreing
and positioning. Down the middle of the Oval background is a shaded area that states
“Oval Curve”. This is the seamless curved side of the Oval. Along the top of the
background are 2 labels – on the left it states “Centre of Oval – FRONT” and “Centre
of Oval – BACK”. These are the larger, more expansive front and back of the Oval
tissue box. The far left and right edges are where the “seam” will be, essentially
the opposite of the smooth, uninterrupted “Oval Curve”.
In addition, there are dotted guide lines that illustrate the exact centre of both
the front and back of the Oval tissue box. You can use these guidelines to judge
where to place elements in your design, either relative to the package or to other
elements you place on the screen. These guidelines and the shaded “Oval Curve” area
do not print. You may turn the guidelines on or off using the “Hide Guides” control
(it changes to “Show Guides” to allow you to display them again).
In addition to these layout aids, the “360 Preview” tool in the lower left corner
is very helpful. It will display all of the elements currently on your flat working
area as a realistic preview of the actual tissue box, once it has been printed.
It’s very easy to go back and forth between making changes on your flat work area
and this three dimensional preview tool. The tool also allows you to easily “spin”
your tissue box and see how your design will look from the front, back, side, etc.
For more information and tips on using the Oval design tool, please review the How It Works
page.
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Will you offer more designs, clip art and text fonts in the future?
One of the most exciting features of this new version of MyKleenexTissue.co.uk is
our catalog of Oval design
templates. In addition to the ability to create your own design “from
scratch”, you can now choose from over 40 professionally designed templates in a
number of different popular occasion categories.
We are constantly looking for ways to improve our site, what it offers, and the
amount of choice you have in creating your unique, one-of-a-kind tissue box designs.
The best way to “see what’s new” is to come back frequently, check out what’s been
added, and sign-up to receive email notifications when we add designs, or other
planned enhancements.
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What type of Kleenex® branded tissues come with the tissue box?
Each tissue box contains 70 tissues of our three-ply Kleenex® Ultra Soft.
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Is the Oval tissue box refillable?
No, the Oval tissue boxes are not refillable at this time.
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I placed an order and created an account on the earlier version of the Web site
– can I still access the designs I made or my account information?
If you had an account or ordered designs from the previous version of the MyKleenexTissue.com,
you will be able to do the following on our new and improved site:
Choose to move your previously ordered designs over from your old account to your
new site account When you log into your personal My Account page on the new MyKleenexTissue.com,
look for the prompts to move your older, finished and ordered designs over from
the previous Web site.
Please note that while you can add new elements to these designs or cover up items
on the new design (for example – placing a new photograph over an older photograph),
you will not be able to edit or manipulate these older designs as much as you can
new designs you make with our new, enhanced Web site.
Also note that we did not migrate any personal information over such as your address
information, credit card information, etc. While we understand it may feel like
a minor inconvenience to have to enter this information again for any new orders
you wish to place, moving that information over would not allow us to guarantee
the security and privacy of your information to the level that we are committed
to.
If you have any questions or concerns related to your previous account information,
please
There is no maximum number of tissue boxes you may order for each design (the per
oval limit is 999, but to order more you can just add the same design as a new line
item, and request another amount, up to an additional 999). However, for larger
orders (usually 300 or more) you may be contacted by a customer service representative
in order to confirm the details of your order and requested design, prior to us
completing the transaction. For these larger orders, we also encourage you to
contact us and a Kimberly-Clark
service representative will follow-up with you.
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